Amazon Not Well Planned?
Thu, 18 January, 2007 – 10:59 am
This morning I awoke to an email from Amazon saying a book I was waiting for has now been delayed to 3-5 weeks. As I took the Super Saver delivery option this would mean that the book which can be dispatched in 24 hours will also be delayed. Being the unpatient person that I am I figured that I'd just cancel the delayed book (which I can get in Borders for full price) and perhaps add a CD I'd been after to keep the order over the £15 threshold for free delivery. Can you do this? Not as far as I can tell!
I logged into my account, selected the order and cancelled the delayed book. It then asked me to confirm my delivery method with no option of adding anything more to it. I figured at that point I could add an extra item onto the order right after, you usually can. So I confirmed the first class postage, checked the final order and then went to my wish list. Suddenly noticing a boxset I'd been after had been reduced down to £20 I clicked on that, added it to my basket and straight to checkout. I then went back to my account and clicked on the 'combine these orders' button. Couldn't do it as the book was now being prepared for dispatch less than 5 minutes after I'd confirmed the order! Speed is great but what was annoying was on the second order it said "If you order any other items within the next X minutes (about an hour I think) we'll combine it with this order to create fewer deliveries". Great idea in theory but why can I not combine an order I'd altered minutes before and add a new item to it?
I tried to cancel the order but again, because it had been sent for dispatch I couldn't. At least I know for the future, if you're going to cancel an item and perhaps add another, as annoying as it is, cancel the whole order and start from scratch, you get more flexibility and more options then, plus you'll probably save money! I've now got £30 of items coming to me and am paying almost £3 in postage!
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