This morning I had a bit of a scare. An email from Nominet (the UK domain registry) saying one of my domain names had expired and not been renewed. The domain name in question was my business domain! All my emails, my website, everything I do is connected to that.
First things first, I checked my folder in Outlook that holds all the renewal receipts and found this had been renewed over two weeks ago. Easily within enough time. So I logged in my 123-Reg account and couldn’t see it in the list to renew. After having to faff around, updating my email to gain access to the support area I finally got an email sent to them requesting them to investigate, however this didn’t put me in a good mood for the morning, so after not hearing from them by lunchtime I phoned them.
35 minutes and £3.50 in phone charges later, I was told it was Nominet’s fault (likely story) and that I had to fill out an e-form for each domain that hadn’t been renewed. Despite already paying for these domains they couldn’t just go and tell Nominet they’d been renewed. So I’ve lost my concentration for the morning and lost at least an hour of my time trying to sort their mess out.
Suffice to say I’ll be moving away from 123-reg this week. It’s not the first problem I’ve had with them within the past year. Last year in July I hit my affiliate payout threshold with them however no cheque every arrived. After 3 months I contacted them, which took about 4 attempts to get a response which then said their threshold was £50 and not £25. Typically, they’d upped the threshold after I’d passed it and during me waiting for a cheque. Several further emails and I finally got someone to sort a cheque out for me.