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	<title>Comments on: RyanAir Business Model</title>
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	<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/</link>
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		<title>By: Sarah</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14978</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Sun, 28 Sep 2008 13:08:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14978</guid>
		<description>If it wasn&#039;t worth your time reading then why bother commenting? Try continue reading. I&#039;ll repeat the next bit of it (right after the bit you quoted) here for you to save you the effort:

&lt;blockquote&gt;at this point I&#039;ll mention that yes I could have done two bookings, but is £8 really worth the hassle of doing everything twice?!&lt;/blockquote&gt;

Also, another reason is because when you pay by card you get a fee. At the time I assumed the fee would be around £3-4 (as it was £2.80 in January, which you&#039;ll have seen had you continued reading), and so a fee for each booking would have made the £8 saving just £4-5. Not to mention that you&#039;d have to find a way to check in whilst on holiday (as I think you have to check in under a certain number of hours beforehand) which makes you wonder if £4-5 is worth the saving.

But of course, if you&#039;d continued reading you&#039;d have found the real point behind the post which wasn&#039;t about the cost of the flights, wasn&#039;t about the cost of the extras which are all understandable for a budget airline. But about their business ethics in charging £16 to pay by Switch for a £36 purchase.

You&#039;d have seen that if you&#039;d continued reading...</description>
		<content:encoded><![CDATA[<p>If it wasn&#039;t worth your time reading then why bother commenting? Try continue reading. I&#039;ll repeat the next bit of it (right after the bit you quoted) here for you to save you the effort:</p>
<blockquote><p>at this point I&#039;ll mention that yes I could have done two bookings, but is £8 really worth the hassle of doing everything twice?!</p></blockquote>
<p>Also, another reason is because when you pay by card you get a fee. At the time I assumed the fee would be around £3-4 (as it was £2.80 in January, which you&#039;ll have seen had you continued reading), and so a fee for each booking would have made the £8 saving just £4-5. Not to mention that you&#039;d have to find a way to check in whilst on holiday (as I think you have to check in under a certain number of hours beforehand) which makes you wonder if £4-5 is worth the saving.</p>
<p>But of course, if you&#039;d continued reading you&#039;d have found the real point behind the post which wasn&#039;t about the cost of the flights, wasn&#039;t about the cost of the extras which are all understandable for a budget airline. But about their business ethics in charging £16 to pay by Switch for a £36 purchase.</p>
<p>You&#039;d have seen that if you&#039;d continued reading&#8230;</p>
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		<title>By: Paul OMara</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14977</link>
		<dc:creator>Paul OMara</dc:creator>
		<pubDate>Sun, 28 Sep 2008 12:42:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14977</guid>
		<description>I got this far ...

Even though we&#039;re only checking in one case, because there&#039;s two of us in the party we both have to do airport check in (so one couldn&#039;t get the free online check in), so another £4 each way

... and decided it wasn&#039;t worth my time reading any more. Ever hear of a split booking?</description>
		<content:encoded><![CDATA[<p>I got this far &#8230;</p>
<p>Even though we&#039;re only checking in one case, because there&#039;s two of us in the party we both have to do airport check in (so one couldn&#039;t get the free online check in), so another £4 each way</p>
<p>&#8230; and decided it wasn&#039;t worth my time reading any more. Ever hear of a split booking?</p>
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		<title>By: Sarah</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14954</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Mon, 15 Sep 2008 08:52:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14954</guid>
		<description>Actually, to get from Liverpool to Dublin, there&#039;s no other carrier at present, as far as I&#039;m aware.

Plus if you re-read what I wrote, you&#039;ll see that I was unaware of the additional £16 charge until I&#039;d paid in full. I&#039;m not about to cancel, as you can&#039;t get your money back.

Anyway, as I&#039;ve said over and over, it&#039;s not the cost, that&#039;s cheap there&#039;s no doubt about it. It&#039;s the way they do it. I just don&#039;t appreciate hiding costs.

Oh and it&#039;s well recommended that you take travel insurance when ever you go away. I&#039;ve been abroad and had a canceled RyanAir flight due to the weather. They just booked me into the following day, no additional cost or problem. However, that&#039;s what your travel insurance is for if you need it.</description>
		<content:encoded><![CDATA[<p>Actually, to get from Liverpool to Dublin, there&#039;s no other carrier at present, as far as I&#039;m aware.</p>
<p>Plus if you re-read what I wrote, you&#039;ll see that I was unaware of the additional £16 charge until I&#039;d paid in full. I&#039;m not about to cancel, as you can&#039;t get your money back.</p>
<p>Anyway, as I&#039;ve said over and over, it&#039;s not the cost, that&#039;s cheap there&#039;s no doubt about it. It&#039;s the way they do it. I just don&#039;t appreciate hiding costs.</p>
<p>Oh and it&#039;s well recommended that you take travel insurance when ever you go away. I&#039;ve been abroad and had a canceled RyanAir flight due to the weather. They just booked me into the following day, no additional cost or problem. However, that&#039;s what your travel insurance is for if you need it.</p>
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		<title>By: Bob</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14948</link>
		<dc:creator>Bob</dc:creator>
		<pubDate>Tue, 09 Sep 2008 17:00:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14948</guid>
		<description>The choice is yours - you do not have to fly with RyanAir! If you fly off-season you get some excellent starting ticket prices but yes the extras do add up.

My main gripe with RyanAir is on the return legs of flights. If they cancel for whatever reason, you are up a gumtree. Have you tried ringing the customer support line - forget it. Basically you are on your own to find a way back! Get compensation???? You are joking.</description>
		<content:encoded><![CDATA[<p>The choice is yours &#8211; you do not have to fly with RyanAir! If you fly off-season you get some excellent starting ticket prices but yes the extras do add up.</p>
<p>My main gripe with RyanAir is on the return legs of flights. If they cancel for whatever reason, you are up a gumtree. Have you tried ringing the customer support line &#8211; forget it. Basically you are on your own to find a way back! Get compensation???? You are joking.</p>
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		<title>By: Sarah</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14935</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Fri, 05 Sep 2008 08:19:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14935</guid>
		<description>It&#039;s not the cost of the flight that&#039;s the issue here, it&#039;s the tactics and the ethics behind the way they make their money.

Take a hosting company who sells domains for say $5 a year. The cheapest .com I know of is about $6 a year, so clear the company is making a loss. Of course they need to recoup that loss, so hidden in the terms and conditions it says that if you wish to pay by card for your domain it will cost $5 per domain.

However, how else are you meant to pay for something online? So the advert is &#039;$5 domains&#039; but after you&#039;ve added a few to your basket, you&#039;ve completed your details and then you get to the point where it asks for your card details. $15 it says on the page, for 3 domains. Sounds like a great deal, so you enter your details in. Suddenly $15 shoots up to $30 as they&#039;ve added $5 per domain to your card, which is actually less than what I paid for a card payment on these flights.

If RyanAir can get away with doing it, why not a hosting company? We&#039;re used to seeing minor charges on cards if the price is low. You can&#039;t offer a low price without charging for the fee. But £16 for a maximum 40p fee is ridiculous. It&#039;s not a case of saying &#039;they need to make back their money&#039;, otherwise why bother discounting the tickets in the first place. All the other charges I can understand, and it wouldn&#039;t be an issue if the flights had been £5 each.

As I said, it&#039;s not the price, it&#039;s the way they took the money. I like things to be in plain sight, not hidden to make it sound attractive.</description>
		<content:encoded><![CDATA[<p>It&#039;s not the cost of the flight that&#039;s the issue here, it&#039;s the tactics and the ethics behind the way they make their money.</p>
<p>Take a hosting company who sells domains for say $5 a year. The cheapest .com I know of is about $6 a year, so clear the company is making a loss. Of course they need to recoup that loss, so hidden in the terms and conditions it says that if you wish to pay by card for your domain it will cost $5 per domain.</p>
<p>However, how else are you meant to pay for something online? So the advert is &#039;$5 domains&#039; but after you&#039;ve added a few to your basket, you&#039;ve completed your details and then you get to the point where it asks for your card details. $15 it says on the page, for 3 domains. Sounds like a great deal, so you enter your details in. Suddenly $15 shoots up to $30 as they&#039;ve added $5 per domain to your card, which is actually less than what I paid for a card payment on these flights.</p>
<p>If RyanAir can get away with doing it, why not a hosting company? We&#039;re used to seeing minor charges on cards if the price is low. You can&#039;t offer a low price without charging for the fee. But £16 for a maximum 40p fee is ridiculous. It&#039;s not a case of saying &#039;they need to make back their money&#039;, otherwise why bother discounting the tickets in the first place. All the other charges I can understand, and it wouldn&#039;t be an issue if the flights had been £5 each.</p>
<p>As I said, it&#039;s not the price, it&#039;s the way they took the money. I like things to be in plain sight, not hidden to make it sound attractive.</p>
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		<title>By: Goran Giertz</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14934</link>
		<dc:creator>Goran Giertz</dc:creator>
		<pubDate>Wed, 03 Sep 2008 15:22:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14934</guid>
		<description>Airline sites charge for what ever and as much as they possibly can. It&#039;s the sad truth.</description>
		<content:encoded><![CDATA[<p>Airline sites charge for what ever and as much as they possibly can. It&#039;s the sad truth.</p>
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		<title>By: Sarah</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14930</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Mon, 01 Sep 2008 20:10:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14930</guid>
		<description>It&#039;s not the costs that are the issue, it&#039;s the fact that they advertised a flight for £1 that in reality became £13. I know it&#039;s a cheap flight, I don&#039;t dispute that. But it&#039;s as bad as a company advertising a price excluding VAT.

Why add £4 per person per flight on at the card payment stage? Why not just make the flights £5?! Saying £16 for a switch card processing fee is ridiculous, saying 40p for the fee and £5 for the flight would get them more respect.</description>
		<content:encoded><![CDATA[<p>It&#039;s not the costs that are the issue, it&#039;s the fact that they advertised a flight for £1 that in reality became £13. I know it&#039;s a cheap flight, I don&#039;t dispute that. But it&#039;s as bad as a company advertising a price excluding VAT.</p>
<p>Why add £4 per person per flight on at the card payment stage? Why not just make the flights £5?! Saying £16 for a switch card processing fee is ridiculous, saying 40p for the fee and £5 for the flight would get them more respect.</p>
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		<title>By: Mike Robinson</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14929</link>
		<dc:creator>Mike Robinson</dc:creator>
		<pubDate>Mon, 01 Sep 2008 19:58:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14929</guid>
		<description>I guess they are just trying to not end up like Zoom ;)</description>
		<content:encoded><![CDATA[<p>I guess they are just trying to not end up like Zoom <img src='http://www.stuffbysarah.net/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
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		<title>By: Sarah</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14924</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Mon, 01 Sep 2008 14:15:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14924</guid>
		<description>Further info, looks like RyanAir &#039;had to&#039; increase the charge for Switch cards to be the same as credit cards, why not drop the credit card charge instead?

Also found the Daily Mirror had blogged on this subject along with quite a few frustrated people - &lt;a href=&quot;http://blogs.mirror.co.uk/investigations/2008/07/ryanair-stung-me-with-credit-c.html&quot;&gt;blog post&lt;/a&gt;. I like RyanAir&#039;s argument that it&#039;s avoidable by paying with Visa Electron. I have several cards, not one is a VE card!</description>
		<content:encoded><![CDATA[<p>Further info, looks like RyanAir &#039;had to&#039; increase the charge for Switch cards to be the same as credit cards, why not drop the credit card charge instead?</p>
<p>Also found the Daily Mirror had blogged on this subject along with quite a few frustrated people &#8211; <a href="http://blogs.mirror.co.uk/investigations/2008/07/ryanair-stung-me-with-credit-c.html" class="external">blog post</a>. I like RyanAir&#039;s argument that it&#039;s avoidable by paying with Visa Electron. I have several cards, not one is a VE card!</p>
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		<title>By: Sarah</title>
		<link>http://www.stuffbysarah.net/2008/09/01/ryanair-business-model/#comment-14922</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Mon, 01 Sep 2008 11:32:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.stuffbysarah.net/?p=775#comment-14922</guid>
		<description>Found the &lt;a href=&quot;http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES&quot;&gt;fees page&lt;/a&gt;.</description>
		<content:encoded><![CDATA[<p>Found the <a href="http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES" class="external">fees page</a>.</p>
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